FAQs

I JUST TRIED TO PROCESS AN ORDER BUT IT DIDN'T GO THROUGH. WHY?

If you are following all the on-screen instructions correctly, the issue may be that we do not ship to your country YET. However please don’t leave us, you may be the reason we expand to your country and this may happen over-night. You will be the leading AVMotion Clothing ambassador in your country and will be featured on our Blog if permitted. JUST CONTACT US.!


HOW MUCH IS POUNDS IN MY CURRENCY AND DO YOU SHIP TO MY COUNTRY?

Unfortunately we are currently unable to put a currency converter on the website, however pay pal does this conversion for you and before you pay you can ask Google e.g. “x pounds in dollars” and it will come up with a conversion rate and final figure.
We are looking to update this when possible.
If you are not sure if we ship to your country or not, feel free to contact us to find out. We are currently expanding based on trends in order to relate to our customers more closely.


WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED OUT AND WHEN WILL I GET IT?

You will receive emails when an order is placed, when payment is collected and when an order has been fulfilled and shipped out, with an invoice and dispatch note provided.
All orders will be processed within 48Hrs (2 working days) and dispatched no more than 72Hrs (3 working days) after the order has been made. Dates in which the order will be received by you is dependent on location. Most orders within the UK should be delivered the day after it has been shipped out, however it may take up to 5 working days to deliver elsewhere. (All excluding public holidays)


DO I NEED A PAYPAL ACCOUNT TO PURCHASE FROM AVMOTION CLOTHING?

No!!
We accept credit and debit cards also. Just click the 'Pay with a debit or credit card' option after clicking ‘checkout with PayPal’. However, If you do have a PayPal account, just log-in as normal to complete the transaction.


HOW SAFE IS IT TO ORDER FROM AVMOTION CLOTHING?

All of our orders are currently processed through PayPal; the preferred online payment method of the online marketplace's customers. PayPal automatically encrypts all confidential data contained within your order. PayPal uses the Secure Sockets Layer (SSL) protocol at the optimum level to keep your information safe. So you are safe with us!


HOW DO I EMPTY MY BASKET? THERE’S NO BUTTON.

This is actually one of our features and the benefit is that if your browser or laptop experiences any problems while shopping, your items in the basket will not be lost even if you have to re-open the browser. To intentionally remove items from the basket, you have to change the quantity of items to 0 and update the basket.